FAQ

We specialize in three main customization services:

· Laser Engraving: Precision engraving on a variety of materials like wood, metal, glass, and acrylic.

· Embroidery: High-quality stitching on apparel and accessories, perfect for logos, text, and intricate designs.

· Screen Printing: Custom designs printed onto t-shirts, hoodies, bags, and more, ideal for bulk orders.

You can place an inquiry to order through our website by selecting the “Quote Form” and customization options you’d like. Alternatively, you can contact us directly by phone or email, and our team will guide you through the process.

· Laser Engraving: No minimum order – we can engrave even a single item.

· Embroidery: Minimum order for embroidery is usually 24 items.

· Screen Printing: The minimum order is typically 30 items for screen printing.

We accept a variety of file formats including:

· Laser Engraving: .AI, .EPS, .SVG, .PDF, .PNG

· Embroidery: .AI, .EPS, .SVG, .PDF, .PNG – We can digitize it for you!

· Screen Printing: .AI, .EPS, .PDF, .PNG

If you're unsure of what file format to provide, our team is happy to assist.

Our typical turnaround time is 3-5 business days after final approval of your design. Larger orders or special requests may take a bit longer. Rush orders can be accommodated for an additional fee.

No, we do however offer design assistance for an additional fee. Our design team can help modify or add to your existing artwork to fit the customization method you’ve chosen.

Yes! We provide digital or real mockup proofs of your design for your approval before proceeding with production. This ensures that the design, colors, and placement are exactly as you envision.

We offer a wide range of products to customize, including:

· Apparel (t-shirts, hoodies, jackets)

· Headwear (hats, beanies)

· Drinkware (mugs, tumblers, koozies)

· Bags (tote bags, backpacks)

· Corporate gifts (portfolios, journals, pens, keychains, plaques)

· And much more! If you have a specific product in mind, just ask, and we can source it for you.

Custom orders are typically non-returnable due to their personalized nature. However, if there is a defect in the product or a mistake made on our part, we will work with you to resolve the issue and ensure your satisfaction.

Yes, we offer shipping. Please contact us for shipping rates and estimated delivery times to your location.

We can accommodate changes or cancellations within 12 hours of placing the order. After that, changes may be difficult to make depending on the production stage. Special order items may not be able to be changed once submitted.

Yes! We offer discounts for larger orders. The more items you order, the more you save. Contact us for a quote based on your specific needs.

Best way to reach us is below!

· Email: Sales@spacecitybranding.com

· Online Contact Form: Click Here

We will reach out via email or phone if we have more questions!